
Between 2005 and 2006, he headed a group working on the development of new raw materials from plant extracts for cosmetic applications and oversaw the first projects supported by FAPESP in the Support to Research Program in the Partnership for Technological Innovation (PITE), in collaboration with the company. He was drawn to a new career.
“Natura had begun working with open innovation and, as I had a working knowledge of the academic research environment in Brazil and a very broad network of interaction in academia, I was invited to join,” he says. Manfio points out that the secret of a good partnership is to align expectations and meet the needs of both sides. “The company comes in with resources that foster research, which is generally applied research, but the university also contributes resources and knowledge,” he says.
The experience of working with external collaborators led him to widen his focus of attention. “I started working with theories of systematic thinking within the company, which involved the HR group and factory personnel, and then later with network theory.” And again a new challenge appeared on the horizon: the invitation to design strategy and communications in the field of digital technology. And so Manfio is studying how the company fits into a new model, in which its dealings with consultants and customers are handled from the perspective of interaction with the digital experience via mobile devices, apps, the Internet, Facebook, Twitter and SMS [short messaging system], for example.
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