An app called Cidadera, which people can use to acknowledge and report urban problems like potholes and water shortages, was created in 2013 by students and alumni of the Federal University of São Carlos (UFSCar) and the University of São Paulo (USP), and has now been transformed into a startup based at the Sanca Ventures business incubator in the city of São Carlos. To enable city managers to respond to more than 80 types of citizen grievances – the Cidadera database now has over 10,000 unresolved complaints –, the team developed a free tool to be used by municipal entities (http://cidadera.com/prefeituras), accessible after registration. Citizens can use either the http://cidadera.com website or the mobile app, which is also free to download.
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